Shipping, Exchange & Refund Policy
SHIPPING
All orders placed before 12 Noon (PST) Monday through Friday (excluding holidays) ship the same day. You will receive a confirmation e-mail when the order is placed, and another notification when your order has shipped (including tracking details).
Domestic Shipping Rates and Estimates
Shipping rates and times for your order will be calculated and displayed during the checkout process. Shipping Time Estimates do NOT include Weekends or Holidays.
International Shipping
We offer international shipping to most countries outside the United States of America. Shipping rates and times for your order will be calculated and displayed during the checkout process. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. YO Home Sperm Test is not responsible for these charges if they are applied and are your responsibility as the customer. Please check local laws and regulations regarding the purchase and use of “at home sperm test kits” to make sure you are able to import the product successfully. YO Home Sperm Test is not responsible for regulatory considerations in your country and we strongly recommend reviewing local requirements before purchase. Shipping Time Estimates do NOT include Weekends or Holidays.
How do I check the status of my order
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to be updated by the carriers (USPS, FedEx, UPS). If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@yospermtest.com with your name and order number, and we will look into it for you.
Shipping to P.O. Boxes
Some carriers have limitations around shipping to P.O. Boxes (FedEx). Please choose the USPS option for shipping to P.O. Boxes.
EXCHANGE & REFUND
YO Sperm Test will exchange/refund based on the terms of this EXCHANGE and REFUND POLICY provided:
Warranty Policy
Merchandise is covered under full warranty for 30 days after purchase by YO Home Sperm Test and is warranted to perform according to the manufacturer’s written/published claims.
Returns
The YO Home Sperm Test is a non-returnable item due to the fact that it is an over-the-counter medical product and cannot be placed back into stock once shipped. So please, do not ship the product back to us.
Right of Refusal
YO Home Sperm Test has the right to refuse a claim if, in our opinion, the merchandise was misused, used for a purpose other than the intended one noted on the package labeling, inappropriately handled or the claim exceeded the reporting timeframe from the date of purchase.